White Glove Service
Delivered with Discretion & Care
Your precious pieces deserve the highest level of security and service. We offer bespoke delivery solutions worldwide, ensuring your Treasures arrive safely.
Your precious pieces deserve the highest level of security and service. We offer bespoke delivery solutions worldwide, ensuring your Treasures arrive safely.
Once your purchase is confirmed, we'll contact you to discuss delivery preferences and arrange a suitable timeframe.
Your piece is meticulously prepared, authenticated, and packaged in our signature presentation materials with tamper-evident seals.
Your delivery is assigned a unique tracking number. You'll receive real-time updates as your piece makes its journey.
Personal handover with ID verification. Inspect your piece on delivery, with our specialist available to answer questions.
Every delivery is backed by comprehensive insurance and handled by certified professionals. Our security protocols meet the highest industry standards, ensuring your valuable pieces are protected throughout their journey.
Multi-layer security seals and custom packaging designed to protect and preserve.
Every piece is insured for its full value from the moment it leaves our workshop.
Monitor your delivery every step of the way with live GPS tracking and notifications.
Strict identity checks ensure your piece is delivered only to the authorized recipient.
We ship to over 150 countries worldwide, partnering with the most trusted names in luxury logistics.
24-48 hours
Next-day delivery available in most major cities
2-4 days
Express service to all EU destinations
3-5 days
Door-to-door service with customs clearance
4-7 days
White-glove service to key luxury markets
Important: International delivery times may vary based on customs processing. All duties and taxes are the responsibility of the recipient unless otherwise arranged.
Delivery costs are calculated based on the item's value, destination, service level selected, and insurance requirements. For purchases above certain thresholds, delivery may be complimentary. Contact us for a precise quote tailored to your specific needs.
Absolutely. We work around your schedule. For local hand deliveries, we can arrange delivery within specific time windows. For courier services, we coordinate with you to ensure someone is available to receive and sign for the package.
For security reasons, we do not leave packages unattended. If you're unavailable at the scheduled time, we'll coordinate an alternative delivery time or arrange for secure pickup at our boutique or a designated location.
For international deliveries, we provide all necessary customs documentation. Import duties, VAT, and other taxes are typically the responsibility of the recipient. Our International Concierge service includes full customs handling and can arrange pre-clearance where possible.
While extremely rare due to our packaging standards, all deliveries are fully insured. In the unlikely event of damage, do not accept the package and contact us immediately. We'll arrange for inspection, replacement, or full refund as appropriate.
Yes, we can arrange delivery to hotels, offices, or temporary addresses. We'll coordinate directly with the concierge or reception to ensure secure handover. Additional verification may be required for these deliveries.
Still have questions about our delivery service?
Contact Our Team
Whether you're purchasing a new piece or need to arrange secure transport for your existing collection, our delivery specialists are here to help.