Welcome to Treasure Box Jewellers. These Terms and Conditions ("Terms") govern your use of our website, services, and any purchases you make from us. Treasure Box Jewellers is a trading name of Treasure Box Limited, a company registered in England and Wales (Company Number: 12345678) with our registered office at 67-68 Hatton Garden, London EC1N 8JY.
By accessing our website or purchasing our products and services, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree with any part of these Terms, you must not use our services.
Important: These Terms constitute a legally binding agreement between you and Treasure Box Jewellers. They apply to all transactions, whether made online, in-store, or by telephone.
"You," "your" refers to the customer or user of our services
"Website" refers to www.treasureboxjewellers.com
"Products" refers to luxury watches, jewellery, and related items offered for sale
"Services" refers to valuations, repairs, bespoke commissions, and other services we provide
"Contract" means the legally binding agreement between you and us
"Business Day" means Monday to Friday, excluding UK public holidays
Acceptance of Terms
By using our website or services, you confirm that:
You are at least 18 years of age
You have the legal capacity to enter into a binding contract
You will provide accurate and complete information
You will comply with all applicable laws and regulations
You accept these Terms in their entirety
If you are purchasing on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.
Purchasing from Us
Order Process
When you place an order with us, whether online, in-store, or by telephone:
You make an offer to purchase the product(s) at the stated price
We will send you an order confirmation acknowledging receipt of your order
A binding contract is formed when we dispatch the products or make them available for collection
We reserve the right to refuse any order at our discretion
Product Descriptions
We make every effort to ensure product descriptions, specifications, and images are accurate. However:
Colors may vary slightly due to screen settings
Pre-owned items may show signs of wear as described
All measurements and weights are approximate
We reserve the right to correct any errors in product information
Availability
All products are subject to availability. If a product becomes unavailable after you place an order, we will:
Notify you as soon as possible
Offer a suitable alternative (if available)
Provide a full refund if you decline the alternative
Authentication
All luxury watches and fine jewellery sold by us have been authenticated by our expert team. We guarantee the authenticity of every item and provide certification where applicable.
Pricing & Payment
Prices
All prices are in British Pounds Sterling (GBP) unless otherwise stated
Prices include VAT where applicable at the current rate
Delivery charges are additional and will be confirmed before purchase
We reserve the right to change prices at any time without notice
The price charged will be the price displayed at the time of order
Payment Methods
We accept the following payment methods:
Credit and debit cards (Visa, Mastercard, American Express)
Bank transfer / BACS payment
PayPal
Cryptocurrency (Bitcoin, Ethereum) for transactions over £5,000
Finance options through approved partners (subject to credit approval)
Cash (in-store only, subject to legal limits)
Payment Security
All card payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your full card details on our systems. Bank transfers should be made to our verified business account only.
Finance
Finance is provided by third-party lenders and is subject to:
Credit approval and affordability assessment
Minimum purchase amounts
Age and residency requirements
Separate terms and conditions from the lender
Delivery & Collection
Delivery Options
We offer several delivery methods:
Standard Delivery: 3-5 business days within UK
Express Delivery: 1-2 business days within UK
Hand Delivery: Same day or next day (London area only)
International Delivery: Timeframes vary by destination
Delivery Terms
Delivery times are estimates and not guaranteed
Signature is required for all deliveries
High-value items may require additional ID verification
We are not liable for delays caused by courier services or customs
You must inspect items upon delivery and report any issues within 24 hours
Collection
You may collect purchases from our Hatton Garden location:
Collection is available during business hours
Photo ID is required for collection
We will notify you when your order is ready
Items not collected within 30 days may be resold
Risk & Title
Risk in the products passes to you upon delivery or collection. Title (ownership) passes to you once full payment has been received and cleared.
Returns & Refunds
Your Right to Return
For online and telephone purchases, you have the right to cancel within 14 days of receiving the product (under the Consumer Contracts Regulations 2013). This does not apply to:
Bespoke or personalized items
Items purchased in-store (unless faulty)
Products damaged by misuse or negligence
Items worn or altered after purchase
Return Process
Contact us within 14 days to notify us of your return
Return the item within 14 days of notification
Items must be in original condition with all packaging and documentation
Use secure, insured shipping (we recommend obtaining proof of postage)
Return shipping costs are your responsibility unless the item is faulty
Refunds
Once we receive and inspect the returned item:
We will process your refund within 14 days
Refunds will be made to the original payment method
We may deduct a restocking fee if the item is not in pristine condition
Original delivery charges are non-refundable (unless the item is faulty)
Faulty Products
If a product is faulty or not as described:
Contact us immediately
We will arrange collection at no cost to you
You are entitled to a repair, replacement, or full refund
Your statutory rights are not affected
Warranties & After-Sales Service
Our Warranty
All products sold by us include:
12-month mechanical warranty covering manufacturing defects and movement issues
Authenticity guarantee for the lifetime of the product
Access to our after-sales service and support
Warranty Exclusions
Our warranty does not cover:
Normal wear and tear (scratches, strap wear, etc.)
Damage from misuse, accidents, or unauthorized repairs
Water damage (unless item has failed to meet stated water resistance)
Battery replacements (considered consumables)
Cosmetic damage to case, crystal, or bracelet
Damage from extreme temperatures or magnetic fields
Manufacturer Warranties
Some products may include additional manufacturer warranties. These are separate from our warranty and subject to the manufacturer's terms. We can facilitate warranty claims but are not responsible for manufacturer warranty decisions.
Extended Warranty
Extended warranty options are available for purchase at the time of sale or within 30 days of purchase. Terms and pricing vary by product value.
Selling to Us
Valuation Process
When you request a valuation from us:
Valuations are provided free of charge and without obligation
We require physical inspection for final offers
Initial estimates may be adjusted after inspection
Offers are valid for 7 days unless otherwise stated
Sale Terms
If you accept our offer to purchase:
You confirm you are the legal owner and have the right to sell
The item is free from any liens, charges, or encumbrances
You provide accurate information about the item's history
Payment will be made within 24 hours by bank transfer or cash
The sale is final once payment is made
Stolen Goods
We take stolen goods seriously. We:
Check items against stolen goods databases
Record seller identification details
Cooperate fully with law enforcement
Reserve the right to refuse any purchase
Intellectual Property Rights
All content on our website, including but not limited to:
Text, graphics, logos, and images
Design, layout, and compilation
Software and functionality
Product photographs and descriptions
is the property of Treasure Box Jewellers or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.
Permitted Use
You may:
View and print pages for personal, non-commercial use
Share links to our website on social media
Prohibited Use
You must not:
Reproduce, duplicate, copy, or resell any content
Use content for commercial purposes without our written permission
Modify or create derivative works
Remove or alter any copyright notices
Use automated systems (bots, scrapers) to access our website
Limitation of Liability
Consumer Rights
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded by UK law
Liability Exclusions
Subject to the above, we are not liable for:
Loss of profits, business, or revenue
Loss of anticipated savings or business opportunity
Any indirect or consequential losses
Losses caused by events beyond our reasonable control
Maximum Liability
Our maximum aggregate liability for all claims shall not exceed the price paid for the product or service giving rise to the claim.
Your Responsibilities
You are responsible for:
Proper care and maintenance of purchased items
Insuring high-value items
Verifying product details before purchase
Securing your account login credentials
Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution
In the event of a dispute:
Contact us first to resolve the matter informally
We aim to respond to all complaints within 5 business days
If unresolved, you may refer the matter to alternative dispute resolution
You retain the right to pursue legal action in the courts
Consumer Rights
If you are a consumer, you benefit from mandatory consumer protection laws. Nothing in these Terms affects your statutory rights.
Changes to These Terms
We may update these Terms from time to time to reflect:
Changes in our business practices
New legal or regulatory requirements
Improvements to our services
When we make changes:
We will update the "Last updated" date
Material changes will be notified via email or website notice
Your continued use of our services constitutes acceptance
Previous versions are archived and available upon request
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
By Post
Treasure Box Jewellers
Legal Department
67-68 Hatton Garden
London EC1N 8JY
United Kingdom
Company Details: Treasure Box Limited | Company No. 12345678 | Registered in England & Wales | VAT No. GB123456789 | Registered Office: 67-68 Hatton Garden, London EC1N 8JY